No Sighting Policy
Oslob Whale Shark Tours is owned by South Shore Cebu Travel and Tours , Shore Shore Tours will try its best to serve its customers by giving enough time to spot Whale Sharks and other animals that our tourist destination/s may have. However, these animals are completely wild and are not trained to show itself to people. There is possibility that these animals may not be seen during the tour due to their unpredictable nature, inclement weather and other environmental factors that are beyond our control. If such happens, South Shore Cebu Tours is not obliged to refund transportation costs or tour fees.
Please note that if a booking is made less than 3 days prior to tour date, full payment must be paid at once. We accommodate last minute bookings which should still be at least 1 day before tour date. Full payment is required upon pick-up.
Note: We entertain last minute booking during office hours. We encourage to book your tours in advance.
We follow a strictly No Show No Refund policy.
BAD WEATHER/TYPHOON: 90% is refundable of the total amount of the reservations and 10% admin is fee.
RESCHEDULE OF TOUR is allowed, rescheduling of your tour should be at least a day before your original tour date.
CHANGE OF MIND/BACK-OUT: No Refund.
Travel insurance is included to some of our bundled tour packages, for day tours, purchasing insurance policy is optional. However, we have options for you to choose during the tours.
For further questions, you may reach us through:
Cebu Landline: (032) 4132942 or 266 0473